How Cili Kampung made 76,300 MYR (17,100 USD) in a month by maximizing table turnover with UMAI’s Reservation System

Strategy: Short Seat
  • Company
    Cili Kampung
  • Company Size
  • Outlet Type
    Malay Restaurant
  • Location
    Kuala Lumpur, Malaysia

Born on the coast of Langkawi, Cili Kampung is now serving its authentic Negeri Sembilan cuisine to customers in the city of Kuala Lumpur. Located between the hustle and bustle of Hartamas Shopping Centre, it is no wonder that the restaurant often gets close to its seating capacity every day. For this reason, Cili Kampung was looking for a way to help them seat more guests at the lowest possible cost.

UMAI provides just the perfect solution for this problem. Our NEW feature, Short Seat, helps venues to upgrade their reservation system to a whole new level. Short Seat allows customers to notify a restaurant that their reservation would be shorter than the standard table turnaround time. The feature also provides a great deal of flexibility: venues can choose to activate Short Seat on certain days of the week, certain times of the day, as well as certain party sizes. A quick and easy feature to set up, Cili Kampung only had one thing to do: decide on a shorter table turnaround time (and personalize its description!). From a standard turn time of 2 hours, Cili Kampung decided to give its customers the option of selecting a shorter turn time of 1 hour and 45 minutes.

With Short Seat, Cili Kampung is able to produce the maximum yield from its table inventory. With 850 reservations made using Short Seat in a single month, UMAI has helped Cili Kampung free up 212 hours of seating time and make room for 106 reservations. From these reservations alone, Cili Kampung has managed to earn approximately 76,300 MYR (17,100 USD). With UMAI, Cili Kampung now has better insights into its business, higher profit margins, and more customers than ever.

Are you interested in seeing how Short Seat can positively impact the sales of your venue? Request a free, personalized demo through our website below!

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