Feedback Management

A fully-integrated reservation, seating, feedback, loyalty, marketing and restaurant management system that drives direct revenue.
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500.000+

diners seated in the last year

Over 30

exclusive media partners

50%

reduction in reservation fees

Minimize no shows & boost your bottom line with direct reservations

Our white-label reservation tool eliminates fees for direct bookings, offering the ability to market and sell unique guest experiences. You also get free-of-charge reservations from Instagram, Facebook, Google and more.

You can customize automatic guest reminders, and activate deposits and cancellation fee's for large groups or on special occasions.

Build detailed profiles to stay on top of your guest experience

From dining preferences to past visits and purchase history, Umai grants you complete ownership and overview of guest data. This means you can treat every guest like a regular, on the regular.

If you own multiple properties you can also track your guests across your group, fully understanding their experience with your brand.

Bring guests back twice as often with Automated Marketing

Our solutions identifies which guests have not visited for some time, who has upcoming birthdays and who you want back more often. We super charge your marketing with automated personalized campaigns.

You then watch the results roll in, lean back and count your money.

Gather constructive feedback and get insights into how you can improve

Gather feedback from your guests, real-time, both from the guests who prefer to provide it at the restaurant in person, as well as the people who prefer to provide it once having departed from your establishment.

All done automatically.

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

"Umai has helped us integrate our core systems together into 1 solution, and has overall been a fantastic partner to work with in our efforts to further our brand."

Edward Hyde, Owner – La Bodega

Kuala Lumpur, Malaysia

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

"We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provides a detailed level of insight into customer behaviour and spending patterns"

No Idea, Owner – Fincch Sushi Room

Kuala Lumpur, Malaysia

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Joran Lee (Head of Marketing)

"Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book"

Kate Jose (Business Advisor)


"We used Umai to digitalize our reservation book and guest profiles. Today we are able to get a deep dive into our guests, their history with us and much more. Even our kitchen receives the guest profiles on a daily basis. Overall, Umai helps us keep our service standards high."
Danil Kravchenko
Entier French Dining, Kuala Lumpur

"We are now able to capture feedback automatically, in a structured manner directly via the Umai system. This helps us keep a pulse on the beat and know our guests impression of the experience we provide"

Shawn Liew
Wizards at Tribeca, Kuala Lumpur
"The Umai team was extremely helpful in assisting us with integrating their reservation system with our existing social media and internet platforms. We observed a over 200% increase in online bookings made and the analytics attached with Umai's CRM provide a detailed level of insight into customer behaviour and spending patterns."
Weng Sheng Tong
Fincch Sushi Room, Kuala Lumpur
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